Privacy statement

Who we are

Klarodex is a research and market intelligence platform operated by Multichannel Enterprises Ltd trading as Klarodex ("Klarodex", "we", "our"). This statement explains how personal information is handled in connection with the public marketing website at www.klarodex.com, and enquiries sent through it. The account registration and subscriber application at account.klarodex.com/register may provide additional privacy information at the point of registration.

Information we may collect

Depending on how you interact with us, this may include your name, business name, work email address, contact details, details in an enquiry, and correspondence you choose to send. Our web hosting and security systems may also process technical information, such as your IP address, browser information, requested pages, approximate access times and security event records.

Signing up for a trial takes place on the separate registration website. Its signup, subscription, payment and account data must be covered by the notices presented during that process.

How and why we use information

• Responding to enquiries: to answer questions about plans, features and support requests (generally our legitimate interests or steps toward a contract).
• Site delivery and security: to operate, maintain and protect the website and investigate misuse (our legitimate interests and, where applicable, legal obligations).
• Providing a requested service: when details are necessary to arrange or fulfil a contract.
• Marketing communications: only where permitted by applicable electronic-marketing rules and with an appropriate opt-out or consent mechanism where needed.
• Compliance: to meet applicable legal, tax and regulatory duties.

We do not use this marketing website to offer personalised investment advice.

Sharing information and service providers

Information may be shared with trusted providers that support website hosting, communications, security, customer support or platform operations, where necessary. Such providers should be subject to appropriate contractual and security safeguards. We may also disclose information where required by law or in connection with legitimate corporate transactions subject to applicable protections.

Service-provider names and categories must be confirmed against the production hosting, email, analytics and account-registration configurations before publication.

International access and transfers

Some providers may process data outside the United Kingdom. Where this occurs, we will use a valid transfer mechanism and the protections required by applicable UK data protection law. The locations and safeguards should be confirmed against the actual provider arrangements.

How long information is kept

We retain personal information only as long as needed for the purposes described above, taking account of contractual requirements, security needs, disputes and applicable legal obligations. Specific retention periods for enquiry messages, application logs, mailing lists and customer account records are determined by the relevant system policies and must be confirmed before this notice is published.

Your privacy rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase, restrict or receive your personal information, and to object to certain processing. You can also withdraw consent where consent is the basis relied on. In particular, you may object to direct marketing at any time.

You may raise a concern with the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can try to resolve it.

Security and external links

We use reasonable technical and organisational measures to protect information, but no internet service is entirely risk-free. Links to third-party websites, including the separate account registration portal, may be subject to additional terms and privacy notices.

Changes to this statement

We may update this privacy statement as our services or legal obligations change. The date above shows the most recent version. Material changes should be brought to users’ attention where required.